PARTNERSHIP
Alliance Program
The Eclipsys Alliance Program provides a forum for Eclipsys customers to promote, publish, communicate, document, share and increase successes using Eclipsys solutions. Participating customers agree to actively participate in programs that facilitate the sharing of their information and insight with other healthcare organizations and Eclipsys. Alliance Showcase members represent the highest level of Alliance participation and regularly host site visits and calls with other Eclipsys clients to discuss and demonstrate how they are effectively utilizing Eclipsys solutions.
SPECIAL EVENTS
Eclipsys User Network™
EUN™ is the largest and most comprehensive conference of Eclipsys customers during the year. It is a unique opportunity for customers to network with their peers, representatives of Eclipsys and many of its strategic partners to learn about current and new products and services and provide input into how to effectively use Eclipsys solutions to enhance the practice of giving and receiving care. Many customer suggestions that were first introduced at EUN have been incorporated into future Eclipsys solutions. The program and structure of EUN Annual Conferences is heavily influenced by the customer EUN Advisory Committee, which meets throughout the year to evaluate past EUN educational/networking events, dialogue with Eclipsys to suggest continued enhancements and help evaluate conference presentation proposals.
Executive Forum
Each year at the Eclipsys Executive Forum, leaders in healthcare come together in a relaxed setting to take a fresh look at the issues that keep them up at night. There we focus on helping executives develop strategies and best practices that will drive measurably superior outcomes - clinical, financial and operational - in their organizations. We aim to provide a setting, speakers and the chance to learn from other healthcare executives so they can return to their organizations equipped for success.
COLLABORATIVES
ADVISE Programs
Throughout the year, Eclipsys sponsors a number of face-to-face and teleconference-based events targeted specifically to client thought leadership, including executive and clinical leaders. These events provide an avenue for Eclipsys to dialogue directly with representatives of these targeted audiences to help us better understand their thoughts on the impact of current and anticipated healthcare industry trends and issues, how these impact customers' HIT needs, and how Eclipsys can continue to enhance its solutions to meet those needs.
ENHANCE Programs
During a release cycle, Eclipsys facilitates several customer sessions and workshops to provide long-term and near-term direction for solution and content business requirements. During these sessions client representatives interact with key Eclipsys Development and Solution Management Executives and assist in prioritizing system enhancement requests, review code in development and validate software design.
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Design Workshops
Client Design Teams, co-led by an Eclipsys Solution Executive converge throughout the solution life-cycle to clarify and prioritize enhancements, validate screenshots, workflows and/or prototypes associated with those business requirements in Design Workshops. Together we partner to harvest and reinvest the collective knowledge and insight for future solutions.
Software Preview Program
The SPP is an on-line forum that provides clients with early exposure and feedback to new Eclipsys software solutions and features while still in development. Participants connect remotely to the SPP environment to see the applications evolve from an early version through to the final, fully integrated and tested application.
Early Implementer Program
Early Implementers access a solution before it is made generally available to other clients. Clients enjoy having early interaction with new feature/functionality and with priority support and implementation status.
Look Ahead Program
Look Ahead is a program for Eclipsys clients who have not yet upgraded to the latest releases. Participants can remotely access the current generally available code with a fully configured database to investigate and experience ways in which newer versions can support their business needs.
System Enhancement Suggestions
The SES program provides a fast, convenient means for ongoing customer enhancement suggestions. Clients submit suggestions electronically through the Eclipsys ClientConnect web site. Suggestions are carefully reviewed and considered by Eclipsys designers, solution executives and Client Design Teams for possible inclusion in future product offerings.
Work Groups
Work Groups may emerge from other collaboratives to bring together a broad cross-section of customer and Eclipsys interdisciplinary team members to create specific outputs such as orders reconciliation workflows, processes or IT enhancements that can be leveraged in current Eclipsys products and enhanced in future offerings.
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Special Interest Groups
SIGs are groups of client representatives who share the same practice venue (such as Emergency Department, Pediatrics, Oncology, etc.), organizational environment (pediatric hospitals, university hospitals or Canadian healthcare organizations), type of healthcare worker (physicians, nurses, pharmacists), or interest in a particular product (Sunrise Clinical Manager™, Sunrise Pharmacy™, Sunrise Patient Financials™, etc.). SIGs hold regular teleconference or meetings to share information, collaborate, problem solve, conduct research and better utilize Eclipsys tools to manage their businesses.
Online Communities
Eclipsys ClientConnect offers a place where clients and users can create their own space to share, collaborate and network. They can create links to other valuable information such as email enabled discussion boards, solution portals and Solution Executive blogs, or they can just navigate to areas of interest.
